Refund policy
You have the right to cancel this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods,
To exercise your right of withdrawal, you must inform oelfaktorisch GmbH of your decision to withdraw from this contract by means of a clear declaration (e.g. a letter sent by post, fax or e-mail).
To meet the cancellation deadline, it is sufficient that you send the notification of the exercise of the right of cancellation before the end of the cancellation period.
Reasons for exclusion or expiry
The right of revocation does not exist for contracts
1. you or a third party named by you, who is not the carrier, have taken possession of the goods, provided that you have ordered one or more goods as part of a uniform order and these are delivered uniformly;
2. on the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the last goods, if you have ordered several goods as part of a single order and these are delivered separately;
3. on the day on which you or a third party named by you, who is not the carrier, have taken possession of the last partial consignment or the last piece, if you have ordered goods that are delivered in several partial consignments or pieces;
To exercise your right of withdrawal, you must inform oelfaktorisch GmbH of your decision to withdraw from this contract by means of a clear declaration (e.g. a letter sent by post, fax or e-mail).
To meet the cancellation deadline, it is sufficient that you send the notification of the exercise of the right of cancellation before the end of the cancellation period.
Reasons for exclusion or expiry
The right of revocation does not exist for contracts
1. for the delivery of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;
2. for the delivery of goods which can spoil quickly or whose expiry date would be exceeded quickly
3. for the delivery of goods which, for reasons of health protection or hygiene, are not suitable for return if they have been opened and removed from their packaging (jar, glass, tissue paper).
Consequences of the revocation
If you cancel this contract, we must refund all payments we have received from you, including delivery costs, without delay and no later than fourteen days from the day we receive notification of your cancellation of this contract.
We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days.
You will bear the direct costs of returning the goods.
You would only have to pay for any loss in value of the goods if this loss in value is due to handling the goods in a way that is not necessary for checking the condition, properties and functioning of the goods.
If you cancel this contract, we must refund all payments we have received from you, including delivery costs, without delay and no later than fourteen days from the day we receive notification of your cancellation of this contract.
We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days.
You will bear the direct costs of returning the goods.
You would only have to pay for any loss in value of the goods if this loss in value is due to handling the goods in a way that is not necessary for checking the condition, properties and functioning of the goods.